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Terms & Conditions

 

All bookings are subject to these conditions which are deemed to have been accepted in full by the hirer and all persons in the party.

DEFINITIONS

In these Booking Terms & Conditions:

  • “The Company” and “The Brand” shall mean Villa Prigipessa, a registered brand name of G.KANATAKIS SMPC 
    TAX No : EL800644157  (whose registered office is Agia Marina Chania, Greece) and where the context permits shall include its employees or anyone explicitly acting on behalf of the Company. We are registered in Chania, Greece, with VAT number EL800644157 that allows to legally market and sell the services described on our website and other promotional media.
  • “The Client” shall mean the person in whose name the booking is made and shall include the person or persons on whose behalf the same is made.

PAYMENT POLICY
Once you reserve a villa, a deposit of 50% of the villa rental rate is paid from directly on booking confirmation. Failure to pay the deposit will result in your booking being cancelled. The rest 50% will be paid by the client on the arrival.

FORM OF PAYMENT

All payments prior to your arrival date shall be paid by bank transfer or PayPal , unless otherwise agreed. Bank account details provided on the booking confirmation . 

Damage deposit shall be paid by card on the arrival.

CANCELLATION POLICY

By client – Any cancellation by the client must be notified in writing to the owner. The following charges will apply:

  • More than 4 weeks  – Deposit only

  • 30 – 14 days – 70% of rental charge

  • 14 days or less – 100% of rental charge

SECURITY DEPOSIT
Security deposit of 400 € will be charged on arrival day to cover any breakage or damage whilst staying in the villa. The security deposit will be returned to the client on leaving the villa, provided there are no damages, missing items, no additional cleaning for villas left abnormally dirty and no other outstanding charges. In case of any breakages for which the costs cannot be determined immediately and exactly, delays up to four weeks may be caused.

WHAT IS INCLUDED

The villa rental includes the cost of a 2 times per week delivery of bed linen and towels (one bath towel and one hand towel per guest) & cleaning, an end of stay cleaning, water, electricity, Wi-Fi, air conditioning, maintenance of swimming pool and garden. Cleaning includes: cleaning bathrooms and floors. It does not include cleaning the kitchen, or washing the laundry.

Any defects or deficiencies must be reported within 24 hours of client\’s arrival. After this time it will be assumed that everything is in order.

All villas are fully furnished. Rearranging the furniture or removing any items from the villa is strictly prohibited.

OCCUPANCY

Only persons registered on arrival day may occupy the villa.

ARRIVAL/DEPARTURE

Reservations are for a minimum of 5 nights (other than by prior arrangement). The villa is available after 14:00 (local time) on the day of arrival and must be vacated by 11:00 on the day of departure, unless otherwise agreed in writing.  A penalty charge of 300 € will be deducted from the security deposit should the owner or his representative find the villa is still occupied after this time.

We\’ll need to know client\’s arrival information (arrival time, departure time, airline, flight number) at least one day prior to his arrival. While en route, it is required that the clients calls us at least 90 min before arrival or when he  reaches Chania border, so we can arrange our representative to meet the client in front of the villa.

Check in is possible till 23:00 (local time). After that time guests will not be able to enter the villa premises and will need to wait until 9:00 next day.

CLIENTS RESPONSIBILITIES

Clients are responsible for all damage or loss which occurs to the property or its contents during their occupation and will be responsible for paying appropriate compensation to the owner in case of any damage.

SECURITY
Clients are responsible for the security of their villa during occupancy. Clients must keep all windows and doors locked securely at all times when not on the premises.

Any valuables left at the property are at client\’s own risk. The owner is not responsible for loss or breakage of client\’s personal goods. 

Clients are responsible for keys and gate remotes. There is a 50€ charge for each set of lost keys. Gate control units will be charged at replacement cost.

TRAVEL DOCUMENTS
It is the responsibility of the clients to ensure that all those travelling in the party have complied fully with all passport and visa requirement in place at the time of travel. Any failure in this respect may result in their travel arrangements being amended and/or curtailed with consequential losses in respect of their villa booking. In such circumstances no liability attaches itself to the owner.

RIGHTS OF ACCESS
The owner of the villa and/or their representatives shall be allowed free access to the house at any reasonable time during the holiday occupancy for the purpose of linen changes, inspection of the property, maintenance or in case of emergencies, e. g. failure of any facilities

SWIMMING POOL AREA

Use of the swimming pool is at the client’s own risk. Clients are specifically advised not to allow unsupervised children near the pool. No glass of any kind is allowed in the pool area.

SMOKING POLICY

Smoking is not permitted anywhere in the house. However, clients may smoke on balconies and terraces. Ashtrays are provided for clientts use.

If clients are found to have smoked inside the villa, the full security deposit will be forfeited to cover the costs of cleaning the Air Conditioning System and fumigating furnishings etc. The owner reserves the right to pursue the lead client for any additional charges as a result of having to relocate future clients whilst the villa is being cleaned and fumigated.

LIABILITY

No liability is accepted by the owner for death, personal injury, accidents, loss or damage to persons or personal effects however caused as a result of the use of the villa or pool.

BUILDING WORK

In the event of building works taking place by local authorities, private developers or neighbors, it is important to note that the owner is not responsible for such work, is unable to stop such work taking place or unable to control the level of noise, neither can the owner be responsible for any building works that take place during a holiday.

COMPLAINTS

In the unlikely event that clients have a complaint about the villa or its contents whilst on holiday, it must be reported immediately to the owner or his representative who will take reasonable steps to resolve the matter. The owner shall have no liability for any complaint submitted after the completion of the hire period.  Subjective opinions are not considered as a complaint, for example complaining that the beds are not comfortable. This may be one person\’s opinion but not the opinion of someone else.  If a client chooses to leave a rental over a subjective issue he must take responsibility for his decision as no refund will be considered in this situation.

No refund or rate adjustment shall be made for unforeseen mechanical failures such as the supply of electricity, water, internet, pool filtration systems, air conditioning, television or satellite service, appliances, etc. It is the client\’s obligation to report any problems or damage to their villa immediately.